Our Help Centre

We love hearing from our clients and new visitors to our website but save us and you time, we’ve put together some of the most frequently asked questions sent our way, so we can start working together as quickly as possible.

If you have any other queries, don’t hesitate to get in touch.

FAQs

Are you a new or existing customer?

New Customer

Who are The Web Surgery?

The Web Surgery is a Ltd company founded back in 2010. Exploring our website, particularly looking at our completed client sites and portfolio should give you a clear picture of the quality of work we offer. We also have great ratings and recommendations on both Google and Trustpilot where you can explore many positive reviews of our work, this should help you see we are the real deal and are more than capable of building a great website for your business.

How long will it take to build my Website?

We are asked this question all the time and it really is dependent on so many different factors. With just basic information we cannot accurately give you a timescale for your website as it will depend on the elements you need building. Websites which require eCommerce setups or signup and booking elements may take longer than those which only plan to incorporate a few simple pages of information. Every business’ needs are different, so we do not offer a standard turnaround time. Once we have all the details and information from you, we can provide completion dates for drafts and estimate the full project timescale.

What website platforms do you offer?

We design and build websites in a wide range of software platforms.  Examples of platforms we use are: WordPress, Joomla, Drupal, Magento, WooCommerce, Shopify, EKM, Opencart, Phython, Django etc. We can work with other platforms but you’ll need to contact us directly to discuss your needs.

I don’t have a domain, where do I start?

The Web Surgery can start from scratch to help you setup your website. At consultation level you can all issues and concerns with us and we can help, even if you haven’t secured the domain name for your business website. We can walk you through every stage from no web presence to a fully functioning and beautifully designed website you can be proud of.

Will you host my website for me?

Yes, we can host your website for you or work on your website using your own hosting. All our websites come with their own competitively priced hosting packages.

Can you edit and improve our existing website?

Sometimes clients come to us with a half-finished website or one which they were told was finished but is missing many key features. While we prefer to work with our own designs we can look at any site and work with you to find improvements and develop it up to the standard you’re looking for.

Can you help me with my website content?

We recommend all websites have a regularly updated SEO, page content, blogs or news feeds. It helps keep content fresh and search engines interested. We can step in and fully manage your website’s online content, ensuring it is fully optimised and perfectly tailored for the tone and branding of your site.

Can you help with promoting my business?

Yes, our talented and experienced marketing department can help design and strategise your next marketing campaign. We can support you with a digital marketing strategy that covers a wide range of services from SEO (Search Engine Optimisation), PPC (Pay Per Click), digital magazines, email marketing and other advertising elements to help ensure you have as much success as possible.

What kinds of businesses do you work with?

The beauty of web design is we have the skills and creative knowhow to support businesses in all sectors with their online presence. We work with businesses across many sectors as you can see in our portfolio. We’re always keen to work with new businesses, no matter what the industry or business focus.

I’m ready to get started, where do we begin?

We follow a very straightforward and customer-led process, ensuring the end result exceeds your expectations. Our dedicated “How We Work” page details exactly what the process involves and what we need from you. Get in touch today as the sooner do, the sooner we can get started.

Existing Customer

I've forgotten my password - how can I get a new one?

  1. Go to the backend of your website with the link that was supplied by The Web Surgery
  2. Go to the backend of your website with the website link that was supplied by us
  3. Click on the link “Lost my password”
  4. You will be taken to a page to enter some your username or email address
  5. Wait for your new password to be emailed to you
  6. Once you receive this, login and change the password to something you can remember
  7. Save
  8. You can then login using your new details

What's my IP address?

To find your IP address please go to the following website: https://whatismyipaddress.com/

We have no relationship with this company and are not responsible for any data.

How to clear caches and cookies on iPhone and iPad

To clear cookies and caches on iPhone and iPad please follow these instructions – https://support.apple.com/en-gb/HT201265

We are not responsible for any data lost.

Free website security check & malware scanner

Please add your website address to the search box on this website and see the results – https://sitecheck.sucuri.net/

We have no association to this website and are not responsible for any data shown.

Facebook Business Page - How To Create One

Looking to create a new Business page for your product or service?

Just like your personal Facebook profile, Pages can be customised with key messages, stories, events and more. Also people can like or follow your page to get updates in News Feed.

To create a Page:

  1. Go to facebook.com/pages/create
  2. Click to choose a Page type
  3. Fill out the required information
  4. Click Create Page

How can I clean text to remove unwanted code?

Please try adding the text to a website such as: https://www.textcleanr.com 

We’ve tried this ourselves and works well.  We have no association with this website and are not responsible for any data lost.

How can SEO help my website?

SEO (Search Engine Optimisation) is the process of improving your website’s position in search engine ranking using organic methods, rather than paid advertising.  It involves focusing in on your target audience and working to organically gain their attention through improving your presence in search engine rankings.  For more details please go to – https://www.thewebsurgery.com/seo-packages/

What are the different data sizes? - KB, MB, GB, TB

Kilobyte
KB
1024 bytes

Megabyte
MB
1024 kilobytes

Gigabyte
GB
1024 megabytes

Terabyte
TB
1024 gigabytes

Training Videos

Here we have a number of online training videos on various topics

1. User Guide for your new website

1. How to login to your website
1. How to login to your website
2. Open up a new window whilst editing
2. Open up a new window whilst editing
3. Editing a main page
3. Editing a main page
4. Editing a news post
4. Editing a news post
5. Adding a new post
5. Adding a new post
6. Basic SEO for pages and posts
6. Basic SEO for pages and posts

2. Additional features to help with your website

Clear cache & cookies on iPhone or iPad
Clear cache & cookies on iPhone or iPad
How to clear cache, cookies and history on iPhone or iPad Here's how to delete your history, cache and cookies and browse Safari privately on your iPhone, iPad or iPod Touch. 1:07 Turn on Private Browsing in Safari To learn more about this topic visit the following article: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch: http://apple.co/2B9Gons Additional Resources: Contact Apple Support for iPhone: http://apple.co/iPhoneContact Apple Support for iPad: http://apple.co/iPad Twitter: https://twitter.com/AppleSupport Subscribe: https://www.youtube.com/c/AppleSupport
Create a Gmail Account
Create a Gmail Account
How to create a Gmail account to send and receive emails with Gmail. Gmail Tutorial Part 1 - Introduction and User Interface Gmail Tutorial Part 2 - Sending & Receiving Emails (Part 2) Gmail Tutorial Part 3 - Email Organization and Management Gmail Tutorial Part 4 - Creating Automatic Email Filters Gmail Tutorial Part 5 - Configuring Gmail Settings Gmail Tutorial Part 6 - Gmail Labs Gmail Tutorial Part 7 - New Gmail Compose Experience Gmail Tutorial Part 8: Remove Inbox Tabs and Revert to Old Gmail Inbox Gmail Tutorial Part 9: Contact Management Published by Anson Alexander from http://AnsonAlex.com.
Add new email address to your Gmail account
Add new email address to your Gmail account
More info: http://webeminence.com/adding-email-address-to-gmail Adding another email to your gmail account is a great way for people to simplify their email lifestyle. Rather than checking mail in Gmail and another email client, why not send them all to one place. This video shows you how. Other Email Tips: https://www.youtube.com/watch?v=E5jzmV-HJUY&list=PLz-5mscMiy9rdqsC-IaIxaZaNO5QDVBNg
SEO: What is search engine optimisation?
SEO: What is search engine optimisation?
This SEO tutorial explains what search engine optimization is, what search engines are looking for, and areas you might improve your search ranking. Watch more at http://www.lynda.com/Google-Analytics-tutorials/SEO-Fundamentals/89810-2.html ?utm_medium=viral&utm_source=youtube&utm_campaign=videoupload-bus-Bmo9vHk41ZA This tutorial is a single movie from the first chapter of the SEO Fundamentals course presented by lynda.com author David Booth. The complete course is 3.5 hours long and explains what search engine optimization (SEO) is and how you can start using it to increase your website's visibility to search engines and attract the right kind of traffic to the right kinds of pages on your site. SEO Fundamentals table of contents: Introduction 1. Overview of Search Engine Optimization 2. Keywords: The Foundation of SEO 3. Content Optimization: How Search Engines and People View Web Pages 4. Content Optimization: Technical SEO 5. Long-Term Content Planning 6. Link-Building Strategies 7. Measuring SEO Effectiveness 8. SEO for Ecommerce 9. Local Search 10. International SEO Conclusion
Why blog for business?
Why blog for business?
In this tutorial, explore how blogging can be used to support a business strategy. Watch more at http://www.lynda.com/Blogger-tutorials/Blogging-Your-Business/122472-2.html?utm_campaign=0sn7eCs6nEQ&utm_medium=viral&utm_source=youtube. This tutorial is a single movie from the Blogging for Your Business course presented by lynda.com author Morten Rand-Hendriksen. The complete course is 1 hour and 27 minutes and takes you through the process of creating a blog as part of a business marketing strategy. Introduction 1. Blogging for Business: Core Concepts 2. Goals 3. Strategy 4. Technology 5. Content Creation 6. Implementation Conclusion
Online marketing and branding yourself online
Online marketing and branding yourself online
This tutorial is a single movie from the Insights from an Online Marketer course presented by lynda.com author Lorrie Thomas Ross. The complete course is 30 minutes long and shares candid advice from her years of developing successful online marketing campaigns, and explains how you can start making a more personal connection online and start finding new customers and clients. This online marketing tutorial discusses the importance of building your personal brand, from creating content to participating in social media. Watch more at http://www.lynda.com/Business-Business-Skills-tutorials/Insights-from-Online-Marketer/105328-2.html?utm_medium=viral&utm_source=youtube&utm_campaign=videoupload-bus-tzRN5iVudKE.
Gmail and Outlook - How to Connect
Gmail and Outlook - How to Connect
This Gmail tutorial demonstrates how to manage your Gmail inbox with Outlook. Watch more at http://www.lynda.com/Gmail-tutorials/for-Power-Users/84524-2.html?utm_medium=viral&utm_source=youtube&utm_campaign=videoupload-bus-jKHFGPnQW-4. This tutorial is a single movie from the Gmail for Power Users course presented by lynda.com author Susan Metz. The complete course is 2 hours and 14 minutes long and offers tips for customizing Gmail to suit your needs; explores working efficiently with shortcuts and labels; explains how to integrate with Calendar, Google Docs, and social media; demonstrates how to use the voice and video chat; and much more "Introduction 1. Making Sense of the Browser Wars 2. Using Notifications and Alerts 3. Saving Time with Shortcuts 4. Searching Your Inbox 5. Using Labels 6. Managing Images and Fonts 7. Using Email Signatures 8. Choosing Display Options 9. Participating in Voice, Video, and Group Chats 10. Integrating Calendar and Docs 11. Mailbox and Time Management Strategies 12. Labs that Help You Avoid Mistakes 13. Managing Multiple Accounts 14. Using Gmail with Your Desktop Email Client 15. Using Gmail with Your Smartphone 16. Advanced Contact Management 17. Getting Help Conclusion"
Gmail signature - How to create a Gmail signature
Gmail signature - How to create a Gmail signature
Learn how to create an email signature in Gmail and include a school logo in this tutorial on Google Apps for Educators. Watch more at http://www.lynda.com/Apps-Education-tutorials/Google-Apps-Educators/145218-2.html?utm_campaign=zwUsGES_ooA&utm_medium=viral&utm_source=youtube. This tutorial is a single movie from the Google Apps for Educators course by lynda.com author Aaron Quigley. The complete course is 1 hour and 59 minutes and shows K--12 teachers how to use Google Apps for Education to streamline communication, save time, and increase content mastery. Introduction 1. Getting Started with Google Apps for Educators 2. Using Gmail 3. Using Google Calendar 4. Using Google Drive 5. Creating Google Documents 6. Creating a Google Site 7. Google Apps in the Classroom Conclusion